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Front Desk Administration

Arrivals and notifications

Clubware’s pop-up arrival alert screen displays a photo and relevant information when members swipe in.  Automatic notifications are also displayed when appropriate, prompting staff to action.  This means important interactions with staff or members can be put in the diary and on-screen prompts will pop up when the member swipes in – even if you are not using Clubware at the time.

Overdue accounts and “stops” are automatically brought to the attention of staff with a photo ID to prevent confusion.

 

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Front Desk Administration

Increased branch engagement

Branch-related features include the ability to select different branches, configure alternate branches for closure periods, publish branch and head office announcements, create branch groups, and provide support for reciprocal access through branch groups or individual branches.

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Front Desk Administration

Restrictions

Clubware automatically enforces restrictions on arrival times and zones with a warning sound and automated electronic gate locking.

 

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Front Desk Administration

Calendars

Know what’s happening in your facility today with a versatile calendar tool that displays bookings, classes, staff commitments and more.  This can be filtered and viewed by staff members, locations, classes and/or resources, as well as in day, week, or month mode.  It’s also easy to create recurring bookings, split charges between attendees, bill, refund and cancel bookings.

Colour coding of bookings and classes facilitates easy reading, and with one click the calendar transforms to display only the commitments of a selected staff member.

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Front Desk Administration

Hardware integration

Integration with swipe card readers, electronic gates, cash drawers and barcode scanners makes Clubware the intelligent centre of your front desk operations.