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Viewing entries tagged with 'retention'

20

Mar 2012

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Clubware builds a fitter business for Club Cardio

Sheena Burnett, Manager of the ‘Club Cardio’ fitness centre in Hamilton, knows how challenging it can be to run a health club and retain members in today’s highly competitive fitness industry. However, after four years in the industry, she says business has never been better, and attributes that success in large part to the simple administration program she uses to manage her club, called Clubware.... more

1

Aug 2011

CW Reporting

Comprehensive Reporting

When running a health club you are faced with multiple decisions every day. Some decisions can be made quickly based on information from past experience or pure business instinct. On the other hand, there are matters which require deeper research and assessment. Doing your ‘homework’ is often time-consuming, which could be taxing for managers who are typically pressed for time. Nevertheless, choices need to be made and ignorance could be costly. The Clubware Comprehensive Reporting Feature could assist you by providing the data necessary for informed decision-making.... more

4

Jul 2011

CW Retail

Retail Management

With the desire to offer a one-stop shop, health clubs are now equipped with additional facilities such as cafés, internet lounges, juice bars, sporting equipment shops, etc. These are intended to add to the club’s appeal and encourage members to spend as much time at the club as possible. The increased convenience for members unfortunately means greater complexity for the club management. As much as you would like to satisfy all of your members’ needs, the reality is these complementary services are most likely not your area of expertise. The Clubware 2.0 Retail Management Suite can assist in the administration of your retail activities.... more

9

May 2011

CW Member Mgmt

Client Management and Retention

One of the key factors in growing a successful fitness club is customer retention. Keeping your customers happy and coming back through the door is what’s going to keep you in business. But if you don’t have the administrative processes in place to ensure your customer’s experience of dealing with your club is smooth and stress-free, chances are they will find somewhere else that does.... more
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