First Class Support from the Clubware Team

A recent Clubware 2.0 Client Survey in New Zealand found that 96% of respondents were pleased with the Clubware Support team’s service, providing the team with an overall rating of Good or Excellent. For 42% of respondents, phone calls were answered in 2 minutes on average and in less than 3 minutes on average for 73% of respondents. Where e-mails or voicemail messages were left, these were generally responded to within one day.

The Clubware Support team is central to ensuring that all Clubware users receive the assistance they need on a day to day basis, allowing health clubs to continuously provide their members with an outstanding experience.

Melanie from t.rok Fitness appreciates the fact that she can always turn to the Clubware Support team if she has any questions. “They can take over from where you are and fix the issues right then and there! Now that is great.”

As a comprehensive facility management software, clients have the highest expectations of Clubware. Anaru from Gold’s Health & Fitness realises that the premium product is only strengthened by the Support team’s performance. “It’s great to deal with a local team with a friendly support line”.

Overall, we were thrilled to learn that 96% of respondents would recommend Clubware to another facility. The most valued aspects of Clubware 2.0 are its ease of use, the ongoing support provided, synchronization with Debitsuccess billing, convenient access to Member data and Scheduled reporting. It is also recognised that there are some areas which need to be refined as part of the development process.

We would like to thank all Clubware clients who participated in the survey. Your feedback has been valuable and we are committed to enhancing Clubware along with all of its associated services to ensure that they meet your dynamic requirements.