Clubware moves into the cloud

Popular fitness centre software advances to online platform ... more

Clubware builds a fitter business for Club Cardio

Sheena Burnett, Manager of the ‘Club Cardio’ fitness centre in Hamilton, knows how challenging it can be to run a health club and retain members in today’s highly competitive fitness industry. However, after four years in the industry, she says business has never been better, and attributes that success in large part to the simple administration program she uses to manage her club, called Clubware.... more

Correspondence and Mail Merge

Communication is at the core of every relationship. To develop a rapport with your members, it is important that you have positive interactions with them on a regular basis. Clubware 2.0 has a suite of correspondence tools that simplify the process of communicating with your members, whether it is individually or en masse.... more

First Class Support from the Clubware Team

A recent Clubware 2.0 Client Survey in New Zealand found that 96% of respondents were pleased with the Clubware Support team’s service, providing the team with an overall rating of Good or Excellent. For 42% of respondents, phone calls were answered in 2 minutes on average and in less than 3 minutes on average for 73% of respondents. Where e-mails or voicemail messages were left, these were generally responded to within one day.... more

After the flood, Genesis Fitness in Jindalee gets back to business – bigger and better than ever

It was Tuesday, 11 January 2011, in the Brisbane city suburb of Jindalee. The Brisbane River had been swelling for days, and was threatening to flood the city.... more

Class Management

For those serious about learning a new skill, specialised classes at professional facilities provide the ideal environment for training. Whether it is martial arts, swimming or dance, drawing students to your classes on a regular basis is vital to your facility’s bottom-line. To ensure that your students receive the best service possible, Clubware 2.0 can assist you in the administration of classes, resources, attendance and student payments.... more

Comprehensive Reporting

When running a health club you are faced with multiple decisions every day. Some decisions can be made quickly based on information from past experience or pure business instinct. On the other hand, there are matters which require deeper research and assessment. Doing your ‘homework’ is often time-consuming, which could be taxing for managers who are typically pressed for time. Nevertheless, choices need to be made and ignorance could be costly. The Clubware Comprehensive Reporting Feature could assist you by providing the data necessary for informed decision-making.... more

Retail Management

With the desire to offer a one-stop shop, health clubs are now equipped with additional facilities such as cafés, internet lounges, juice bars, sporting equipment shops, etc. These are intended to add to the club’s appeal and encourage members to spend as much time at the club as possible. The increased convenience for members unfortunately means greater complexity for the club management. As much as you would like to satisfy all of your members’ needs, the reality is these complementary services are most likely not your area of expertise. The Clubware 2.0 Retail Management Suite can assist in the administration of your retail activities.... more

Managing Your Front Desk

As the popular adage goes, ‘first impressions last’. The way the front of the house is managed is representative of your health club as a whole. A well-organized system for arrivals, bookings and activities conveys professionalism. When performed well, these seemingly trivial processes can in fact have a significant positive impact on your members’ perceptions of your health club. The Clubware 2.0 Front Desk feature helps you maintain full control over your facility at all times.... more